Careers

Currently hiring for a Family Services Program Director, Smart Start Coordinator, Refugee Case Manager, Employment and Housing Coordinator, Community Sponsorship Manager, and recruiting Board Members.

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new lives. In that time we’ve supported over 500 people from 15 countries of origin. We’ve expanded from our mentorship program to now include family service programs including support for new and expectant moms and their babies, remote learning support, a food social enterprise, direct services and distributions supporting families’ needs, and a national program supporting other refugee and immigrant nonprofits around the country. It’s a great time to join Hello Neighbor!

Read more about our mission, vision and core values.

Why It’s Great to Work Here:

  • We are doing innovative work supporting refugees and immigrants
  • We are building a diverse and multicultural community and workplace
  • You will learn a lot and develop new skills
  • We like to take big risks
  • You opinion matters and will help shape Hello Neighbor’s growth and impact
  • We are a small collaborative team that works together closely
  • We are one-part startup and one-part nonprofit, you’ll get to learn about both
  • We have received national recognition for our work and it’s an exciting time to join our team
  • Our office is in a sunny and inviting space in Larimer. It’s a positive and great workplace environment (and occasionally comes with free food).

Our Benefits:

Beyond Hello Neighbor’s mission to support recently resettled refugees and immigrants, we actively support the total wellness of our staff outside of the workplace. We believe a happy, healthy, well-balanced person makes an even better team-member and worker. We value you spending time with family and friends, exploring interests and hobbies, continuing your education, and even starting a side-hustle! Hello Neighbor is a growing organization, always striving towards the most comprehensive benefits package possible.

Every year since our inception, we have examined our benefit offerings and taken action to make them even more attractive to both current and future employees. As of today, Hello Neighbor is proud to offer:

  • Competitive salaries
  • Medical insurance for you, your spouse or domestic partner and dependents
  • 401(k) savings plan with employer matching program
  • Annual paid time off, including:
  • 10 paid organizational holidays per year
  • 3 paid floating holidays to be used at your discretion
  • 1 paid day annually for community service
  • Unlimited paid time off for civic engagement
  • Annual office closures in August and December

Current Openings

See a list of our current job openings below and click or continue scrolling for more details about each position.


Family Services Program Director

Hello Neighbor is seeking a Family Services Program Director who will provide strategic leadership to both the growing Family Services team and the organization. The Program Director will be responsible for overseeing Hello Neighbor’s Family Services programs: Mentorship, Study Buddy, Smart Start, and Direct Services.

The Program Director will work closely with the CEO and the Hello Neighbor Team. We are looking for a candidate who has experience in managing a team, budgeting, strategy, program evaluation experience, and capacity building. This is a newly created position and an exciting opportunity to join a fast scaling early-stage nonprofit.

This is an in-house position at our Pittsburgh, PA office.

Key Responsibilities:

  • Contributes to the mission of Hello Neighbor by providing day-to-day oversight and direction to Family Services.
  • Oversees daily operations of the Family Services team, providing guidance, leadership, and direct support in all aspects of service provision.
  • In conjunction with the CEO and other program staff establishes and carries out the strategic direction for the department.
  • Hires, trains, and develops staff to fulfill the functions of the department including evaluation, training, program management, and service coordination.
  • Mentors and manages current full-time Family Services team members (3) and part-time Family Services team members including interpreters.
  • Supports development and fundraising by maintaining our Theories of Change, Logic Models, and data collection projects driving impact and outcomes.
  • Represents the department internally and externally in various committees, collaboratives and partnerships.
  • Creates and manages the budget for the department. Oversees budget and approves expenses, grants, and other funds, ensuring costs are maintained within allocated budgets.
  • Acts as a role model and exhibits a high level of leadership, fosters transparency, and is a compassionate manager and leader in all dealings with staff.
  • Maintains ongoing communication with the CEO on the status of the programs, clients, and outcomes.

Preferred Requirements:

  • Bachelor’s degree and/or graduate degree
  • Minimum of 8 years of work experience with experience managing multiple programs, staff, program evaluation, and budgeting.
  • Strong Pittsburgh relationships across the nonprofit sector
  • Alignment with and support of Hello Neighbor’s core values
  • Car and driver’s license
  • Flexibility and ability to work nights and weekends as needed

About You:

  • A team player
  • A strategic manager and leader
  • Experience in a fast-paced and/or scaling organization
  • Living migration experience and fluency in other languages a plus
  • Passion for community building, refugee and immigrant rights
  • Experience working with foreign-born populations
  • Ability to communicate with diverse communities
  • Excellent writing, communication, and organizational skills

Details/Benefits:

  • This is an in-house position at our Pittsburgh, PA office.
  • Estimated start date: October 15th - November 1st
  • Salary range: $60,000-65,000

To Apply:

We are accepting applications on a rolling basis until September 15th. Selected candidates will be invited to interview in September.



Smart Start Coordinator

Working from our Pittsburgh, PA office, Hello Neighbor is seeking a Smart Start Coordinator who will support Hello Neighbor’s program focused on mothers and children called Smart Start. This role is a hands-on and high attention to detail opportunity to help recently resettled refugee/immigrant expectant and new mothers navigate Pittsburgh and enroll in critical services that help them move from survive to thrive. The range of assignments make this role an exceptional launch pad for personal and professional growth – within Hello Neighbor and beyond.

The Smart Start Coordinator will lead the day-to-day operations of the Smart Start program and the regular development of the program. The Smart Start Coordinator will draw on their expertise in case management and maternal health to continually improve the support and services offered by the Smart Start program. This position reports to the Director of Family Services.

This is an in-house position at our Pittsburgh, PA office.

Key Responsibilities:

  • Enroll, support, and serve as case manager for new and expecting refugee mothers, including doing intakes, matching them with a dedicated mom volunteer, and supporting them throughout their peri-natal journey
  • Lead recruitment and create enrollment opportunities for new refugee moms - both within the Hello Neighbor program and from other community groups - to join Smart Start, including creating marketing materials, a timeline, and an execution strategy
  • Provide case management for new moms and volunteers as needed, including referring to external partners, conducting regular follow-ups and tracking, and involving the dedicated mom volunteer and Hello Neighbor team as necessary
  • Lead volunteer recruitment and training for local mom volunteers, including conducting and improving upon the volunteer training, matching moms and volunteers, and tracking, and supporting their relationship
  • Oversee distributions of essential items to new moms including the baby boxes, wishlists for new items, and meal trains
  • Listen to and identify the needs of our refugee moms and create culturally competent programming and support, including new areas for program growth
  • Lead our community partner relationships. This includes maintaining a detailed workflow of those relationships, tracking contact information, and publically representing Hello Neighbor to new and existing partners
  • Track all partner, volunteer, and mom-to-mom specific donor relationships in an organized and detailed way for relationship building, stewardship and acknowledgement purposes
  • Create and constantly develop benchmarks, logic models, outcomes and outputs for the program
  • Represent Hello Neighbor at collaborative calls and meetings within the maternal health and early childhood spaces
  • Stay up to date on maternal health research outcomes and incorporate into program design and implementation as appropriate

Preferred Qualifications:

  • Bachelor’s Degree
  • Requires 3+ years of related and/or applicable work experience and a demonstrated ability to effectively work with refugee and immigrant communities, in social work, early education or prenatal or a health-related field
  • Required: Car, valid driver’s license and proof of insurance
  • Alignment with and support of Hello Neighbor’s core values
  • Flexibility and ability to work nights and weekends as needed

About You:

  • A team player
  • Energetic, motivated and hardworking
  • Ability to take direction and work independently, as well as collaboratively
  • Ability to take initiative and manage multiple tasks and projects at a time
  • Passion for community building, refugee and immigrant rights
  • Ability to communicate with diverse communities
  • Excellent writing, communication and organizational skills
  • Living migration experience and fluency in other languages a plus

Details/Benefits:

  • This is an in-house position at our Pittsburgh, PA office
  • Estimated start date: November/December
  • Salary range: $40,000-43,000

To Apply:

We are accepting applications on a rolling basis until October 31st. Selected candidates will be invited to interview in November.



Refugee Case Manager

Working from our Pittsburgh, PA office, the Refugee Case Manager offers support and services to refugees to help them successfully make a new home in the United States. This is a hybrid role providing services for both the Reception and Placement (R&P) clients and the Matching Grant (MG) clients. The Refugee Case Manager will provide required services for newly arriving refugee families both directly and through engaging with churches, volunteers, landlords, service providers, and community organizations to facilitate self-sufficiency among clients.

This is a newly created position at Hello Neighbor and an exciting opportunity to join a fast scaling early-stage nonprofit. This position reports to the Founder and CEO.

Key Responsibilities:

Case Management (50%)

  • Ensure completion of necessary pre-arrival preparations and services, including housing & provision of material needs
  • Collaborate with Community Sponsorship teams to arrange airport reception
  • Conduct comprehensive assessments to create individualized self-sufficiency plans that guide services during the resettlement period
  • Perform required home visits and evaluations throughout the resettlement period and additional as needed
  • Provide Cultural Orientation to all eligible adults, conducting follow-up as necessary
  • Connect client to means of ongoing support through referrals & coordinating access to other Hello Neighbor programs or external resources
  • Provide continuous case management to address barriers to self-sufficiency
  • Ensure provision of all necessary Core Services
  • Coordinate Volunteers & Interns to provide direct services to clients as needs arise
  • Undertake other duties as assigned
  • Submit monthly, semi-annual, and annual program reports in collaboration with the CEO

Match Grant Client Services (50%)

  • Screen incoming refugee arrivals and other participating populations for eligibility for the Match Grant program
  • Provide orientation and enroll clients within the Match Grant program when applicable
  • Conduct comprehensive family assessments with each client at the time of enrollment, 120 days, and 180 days and make referrals to additional services as needed
  • Perform home visits and evaluations during the Match Grant period
  • Collaborate with Employment Services staff to provide ongoing case management, including budgeting assistance, throughout the six months within the MG program.
  • Provide Match Grant specific services, such as budgeting workshops

Program Responsibilities

  • Actively participate in department meetings, staff development opportunities, program training, community activities, and organizational events
  • Complete assurances in a timely manner, including confirming any UST relationship & resources available to serve the case
  • Conduct AOR screenings to determine eligibility & coordinate the scheduling of an AOR filing
  • Develop & Strengthen Cultural Orientation/ Life Skills Curriculum in response to identified gaps
  • Provide R&P training and supervision to interns
  • Maintain accurate records of client files, case notes, database entries, and reporting records

Internal Collaboration

  • Participate with other internal staff in regularly scheduled case briefing meetings to monitor client progress, adjust case plans, and effectively address the needs of clients
  • Communicate regular R&P updates with Program Services Director
  • Participate in conference calls and regular communication with Hello Neighbor

External Collaboration

  • Communicate regularly with service providers to ensure timely service delivery
  • Advocate on behalf of refugee families when necessary
  • Ensure timely communication with volunteers and churches involved with refugee families, in coordination with the Mission Services Department
  • Attend all State and Coalition calls/meetings/training as appropriate
  • Continuously create new opportunities in the community for refugee services and integration including housing options, medical service partners, and educational opportunities

Preferred Qualifications:

  • Bachelor’s Degree in Education, Social Work, or similar degrees
  • Requires 4+ years of related and/or applicable work experience and a demonstrated ability to effectively work with refugee and immigrant communities
  • Car, valid driver’s license and proof of insurance
  • Alignment with and support of Hello Neighbor’s core values
  • Flexibility and ability to work nights and weekends as needed

About You:

  • A team player
  • Energetic, motivated and hardworking
  • Ability to take direction and work independently, as well as collaboratively
  • Ability to take initiative and manage multiple tasks and projects at a time
  • Passion for community building, refugee and immigrant rights
  • Ability to communicate with diverse communities
  • Excellent writing, communication and organizational skills
  • Living migration experience and fluency in other languages a plus

Details/Benefits:

  • This is an in-house position at our Pittsburgh, PA office
  • Estimated start date: November/December
  • Salary range: $40,000-43,000

To Apply:

We are accepting applications on a rolling basis until October 31st. Selected candidates will be invited to interview in November.



Employment and Housing Coordinator

Working from our Pittsburgh, PA office, the Employment & Housing Specialist is responsible for ensuring that newly arrived refugees, SIVs and Afghan parolees are provided with safe, sanitary, and affordable housing as well as fair and equitable employment opportunities. This includes creating relationships with landlords and securing items for apartment setups as well as supporting refugee enrollment in training and recertification programs if needed, reviewing resumes for relevance, job matching with our employer connections, and creating relationships with employers.

This is a newly created position at Hello Neighbor and an exciting opportunity to join a fast scaling early-stage nonprofit. This position reports to the Founder and CEO.

Key Responsibilities:

Housing Duties (50%)

  • Research and secure safe sanitary and affordable housing
  • Coordinate and implement apartment set-up
  • Maintain and develop relationships with area landlords, housing trusts, housing authorities, and property management agencies
  • Follow-up with property managers and/or clients to ensure apartment maintenance issues are satisfactorily resolved
  • Manage in-kind donations of furniture and household items including solicitation/purchases, transportation, organization/storage, and distribution;
  • Coordinate and supervise interns and volunteers
  • Update database, maintain lease records, report on housing statistics
  • Ensure that refugees are served in a linguistically and culturally appropriate manner
  • Provide safety orientation and education to newly arrived refugees
  • Participate in community outreach and collaborative work with Hello Neighbor’s partners

Employment Duties (50%)

  • Liaise between employers and to help clients secure appropriate employment
  • Evaluate candidates’ skills to help identify appropriate positions
  • Maintain and grow relationships with employers and share candidates for opportunities within their organization
  • Develop an individualized career development plan with the job seeker
  • Maintain detailed relationship records using our database
  • Ensure positive candidate experience on all fronts

Preferred Qualifications:

  • Bachelor’s Degree
  • Requires 4+ years of related and/or applicable work experience and a demonstrated ability to effectively work with refugee and immigrant communities
  • Car, valid driver’s license and proof of insurance
  • Alignment with and support of Hello Neighbor’s core values
  • Flexibility and ability to work nights and weekends as needed

About You:

  • A team player
  • Energetic, motivated and hardworking
  • Ability to take direction and work independently, as well as collaboratively
  • Ability to take initiative and manage multiple tasks and projects at a time
  • Passion for community building, refugee and immigrant rights
  • Ability to communicate with diverse communities
  • Excellent writing, communication and organizational skills
  • Living migration experience and fluency in other languages a plus

Details/Benefits:

  • This is an in-house position at our Pittsburgh, PA office
  • Estimated start date: November/December
  • Salary range: $40,000-43,000

To Apply:

We are accepting applications on a rolling basis until October 31st. Selected candidates will be invited to interview in November.



Community Sponsorship Manager

Working from our Pittsburgh, PA office, Hello Neighbor is seeking a Community Sponsorship Manager to oversee Hello Neighbor’s Community Sponsorship Program. This program falls within refugee resettlement and is core to our continued growth, sustainability and scalability in supporting refugees within the City of Pittsburgh and Allegheny County.

This is a newly created position at Hello Neighbor and an exciting opportunity to join a fast scaling early-stage nonprofit. This position reports to the Founder and CEO.

Key Responsibilities:

This role will pilot Community Sponsorship in Pittsburgh. It’s an exciting opportunity to co-build, along with the Executive Director, a community sponsorship program at Hello Neighbor and the first within the region.

Community Sponsors will support a refugee family as they resettle into our community. As Community Sponsorship Program Manager, you will be at the forefront of a major new initiative, supporting the resettlement of refugees in Pittsburgh. You will work with individuals, community and faith groups to support the efforts of our Reception & Placement team, a Case Manager and Housing and Employment Specialist.

Hello Neighbor’s extensive experience and good practice building a mentorship program of volunteers and caring neighbors, will guide the building of training materials, orientations and successful implementation of community sponsorship teams ultimately supporting the self-sufficiency of our newest neighbors and aspiring Americans.

Preferred Qualifications:

  • Bachelor’s Degree
  • 4-6 years of experience in refugee resettlement or a related field
  • Excellent communication, writing and project management skills
  • Experience working with our cultures and/or additional language proficiency
  • Required: Car, valid driver’s license and proof of insurance
  • Alignment with and support of Hello Neighbor’s core values
  • Flexibility and ability to work nights and weekends as needed

About You:

  • A creative and unique perspective on refugee resettlement and community sponsorship
  • A team player
  • Great people skills, your role with be very public facing and you will be ease at both public speaking to groups, at trainings and orientations, and interacting directly with community sponsorship individuals and refugees
  • Energetic, motivated and hardworking
  • Ability to take direction and work independently, as well as collaboratively
  • Ability to take initiative and manage multiple tasks and projects at a time
  • Passion for community building, refugee and immigrant rights
  • Ability to communicate with diverse communities
  • Excellent writing, communication and organizational skills
  • Living migration experience and fluency in other languages a plus

Details/Benefits:

  • This is an in-house position at our Pittsburgh, PA office
  • Estimated start date: November/December
  • Salary range: $53,000-56,000

To Apply:

We are accepting applications on a rolling basis until October 31st. Selected candidates will be invited to interview in November.



2021 Hello Neighbor Board Of Directors

Hello Neighbor is looking for dedicated professionals to join our Board of Directors. Hello Neighbor Board Members are passionate and energetic people committed to helping us achieve our vision and mission as we grow. Members possess a variety of specialized skills, such as marketing, strategy, HR, accounting, finance, conflict management or/and past experiences working with immigrant or refugee communities.

Members are expected to attend quarterly Board meetings and commit 3-5 hours per month, including membership on one board committee.  Hello Neighbor seeks individuals who are passionate about making an impact and eager to help grow our organization’s capacity and ability to serve our immigrant and refugee community - in Pittsburgh and nationally. Hello Neighbor board members are committed to building community and collaborating to improve the lives of immigrants and refugees by giving their time, talent, and energy.

Key Responsibilities:

  • Regularly attend board meetings and important related meetings.
  • Make a commitment to participate actively in committee work, including staying informed about committee matters, prepare yourself well for meetings, and review and comment on minutes and reports.
  • Volunteer for assignments and complete them thoroughly and on time.
  • Get to know other board and committee members and build a collegial working relationship that contributes to consensus.
  • Be an active participant in the board’s annual evaluation and planning efforts.
  • Participate in fundraising for the organization.

To Apply:

Applications will be reviewed on a rolling basis until September 30th. Finalists will be invited to an interview with a board term starting in either October or December, 2021.



Important Notes:

  • Hello Neighbor has placed COVID procedures and social distancing policies in place for the safety of all staff, volunteers, and families.
  • Hello Neighbor stands with the Black community in Pittsburgh and throughout the world. We are committed to being an anti-racist and inclusive organization. Read about our commitment and our Core Values.

Equal Opportunity Employer

At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.

Data shows that women more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!