Resources

We offer a variety of tools, trainings, and guides designed for immigrant families, service providers, and community supporters.

Workshops from Hello Neighbor

Drawing from the fields of social work, anthropology, translation studies, and refugee services, our workshops equip participants with the skills and perspective needed to build more inclusive, responsive communities.

To request a workshop, please contact Jenni Walkup Jayes, Education & Community Empowerment Director, at jenni@helloneighbor.io.

Workshops

For Anyone

Cultural Humility
Develop a deeper, more reflective approach to cross-cultural engagement. This interactive workshop moves beyond learning “rules” about other cultures and instead builds a lifelong practice of self-awareness, curiosity, and respect. Through guided activities and experiential exercises, participants are invited to step into the perspective of newcomers and reflect on their own cultural lens.

Length: Variable
Ideal for: Service providers and community members who work across language and cultural differences


Know Your Rights as a Refugee/Immigrant
Preparing our new neighbors for possible interactions with law enforcement or immigration enforcement. This workshop provides clear, accessible information about individual rights and legal protections, as well as what to expect in different scenarios. Participants will learn practical strategies for navigating these interactions, while gaining a stronger understanding of both their rights and responsibilities under U.S. law.

Length:
1 hour
Ideal for:
Immigrants and refugees


Upstander Training

Learn how to take meaningful, responsible action to support immigrants and refugees in the face of increased immigration enforcement. 

Length: 1 Hour
Ideal for: Community members, neighbors, and allies

For Service Providers

Communicating with English Language Learners
Strengthen your ability to connect with clients and community members across language barriers. Designed for staff who may not always have access to interpreters, this session covers practical communication strategies, including body language, cultural awareness, and clear speech techniques. Participants engage in hands-on activities to build confidence and effectiveness in real-world interactions.

Length: 1.5 hours
Ideal for: Community organizations and service providers

Using Interpretation Effectively

Build confidence and clarity when working with interpreters. This training introduces the foundations of language access, along with best practices for communicating through an interpreter in a way that centers accuracy, respect, and client voice. Participants also learn strategies for navigating common challenges and ensuring meaningful communication.

Length: 1 hour
Ideal for:
Service providers and community partners who use interpretation

For Schools

Refugees in Our Schools
Support newcomer students with greater understanding and care. This professional development session provides educators and administrators with an overview of the refugee resettlement process, the services available to families, and the unique strengths and challenges students may bring into the classroom. Each session is tailored in collaboration with school staff and includes practical, actionable strategies for creating inclusive learning environments.

Length:
1–1.5 hours
Ideal for: Educators and school administrators

Hello Neighbor & Refugees (Elementary, Middle, or High School)

Inspire students to become welcoming, informed members of their community. Adapted for different age groups, this engaging presentation introduces students to the experiences of refugees in the Pittsburgh area and the importance of community support. Students leave with a clearer understanding of what it means to be a good neighbor—and how they can take action in their own schools and neighborhoods.

Length: Flexible
Ideal for:
Students (Elementary, Middle, and High School)

Family Emergencies Planning Resources

Preparing for unexpected situations can help families feel more informed, connected, and ready to navigate challenges. These Family Emergency Planning packets provide tools and information to help immigrant families organize important documents, identify trusted contacts, understand their rights, and make a plan for emergencies.

The packets are available in multiple languages and include forms, checklists, and resources that families can complete and keep in a safe place. We encourage families to review these materials together and share important information with trusted adults and emergency contacts.

Community partners, educators, faith leaders, and neighbors can support immigrant families by sharing these resources and helping ensure they are accessible to those who may benefit from them.

These materials are for informational purposes only and do not constitute legal advice. If you have questions about your immigration case, please consult a qualified immigration attorney.

Emergency Planning Packets from Hello Neighbor

  • English
  • French
  • Swahili
  • Dari
  • Pashto
  • Arabic
  • Haitian Kreyol

Additional Resources

Immigration Legal Resource Center, “Step-by-Step Family Preparedness Plan / Plan de Preparación Familiar” (English and Spanish)

Know Your Rights Resources

Know Your Rights Videos

Hello Neighbor’s Know Your Rights trainings were created by our Immigration Legal Services team to help individuals understand what to do if approached by ICE and how to prepare ahead of time.

These free video trainings explain:

  • What to do if ICE approaches you
  • What ICE can and cannot legally do
  • Your rights during an encounter
  • How to prepare yourself and your family

Video links (available in 8 languages):

Red Cards

Red Cards are small, easy-to-carry cards that clearly state your rights. They can be shown to an immigration agent to assert your rights during an encounter.

Printable Red Cards are available in 56 language options at ilrc.org/redcards.

If You Witness or Experience an ICE Encounter (Pittsburgh Area)

If you or someone near you is approached, stopped, or detained by ICE, seek support immediately by calling one of the following hotlines:

Casa San José 24/7 Emergency Response Line: (412) 736-7167

Frontline Dignity Rapid Response Hotline: (412) 536-6423

These hotlines can help:

  • Report ICE activity
  • Provide real-time guidance
  • Connect individuals to legal support
  • Strengthen community response efforts

Saving this number in your phone can help you access it quickly if needed.