Three Strategic Pillars

The department is organized around three strategic pillars:

Learning

Strengthening organizational learning through evaluation, outcomes measurement, Salesforce administration, data-informed decision making, and continuous improvement.

Connection

Building organizational capacity through cross-program project management, shared services, office hours, emergency response coordination, organizational change management, and community-wide initiatives that support all departments.

Belonging

Advancing volunteerism and relationship-centered programming locally while expanding Hello Neighbor's national leadership in community-based refugee support.